Alejandro Lago is Professor in the Production, Technology and Operations Management Department at IESE. He holds a Ph.D. in Engineering from the University of California at Berkeley, where he was distinguished as a Gordon F. Newell Fellow. He also holds a degree in civil engineering from the Universitat Politècnica de Catalunya and has completed a Program for Management Development at IESE Business School.

Dr. Lago’s interests focus on the management of complex operations systems, both for manufacturing and services environment. Early in his career, his research focused in the optimization of large transport and distribution system, and the design and operations of logistics partnerships. Currently his research interest has gradually shifted to the design of service systems, with a focus on the studying the involvement of both suppliers and customer in the operations through the use of new technologies. Before joining IESE, he worked as a researcher for the French Commissariat for Atomic Energy (CEA) and Institute for Transportation Studies (ITS). He has also extensive experience as a senior consultant in the area of operations and service management, having worked for large industrial and retail firms, airlines and airport authorities, and lately for banks and insurance companies, among others. He also developed his entrepreneurship spirit, by joining a Californian start-up during the 2000 Internet bubble. And now he is a partner in some initiatives around the use of new mobile technologies.

Areas of interest
* Logistics, Supply Chain Management
* Service Operations Management
* Operations strategy