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CONVERGENCE 2020 – Winning through Service Excellence: Theory & Practice

Jagdish Sheth School of Management (formerly IFIM Business School) invites you to attend CONVERGENCE 2020, an international conference on ‘Winning Through Service Excellence: Theory and Practice.” The conference will take place on December 18th and 19th, 2020.

The steady growth of the service sector globally and increasing convergence of technology and services have brought to the fore opportunities never before witnessed in the services domain. The increasing maturity of online services along with the advent of new-age companies and business models has transformed the service delivery ecosystem to cater to the needs of a new breed of emerging consumers.

CONVERGENCE 2020 aims to bring researchers and practitioners together to build consensus on what it takes to win in this new, still-evolving era of services. The centerpiece of CONVERGENCE 2020 is an international conference focused on service excellence in this exciting new era. Join Jagdish Sheth School of Management virtually for insightful talks and panel discussions on β€˜Service Excellence by eminent academicians. Witness paper presentations in the area of Service Excellence by the best young researchers across the globe.

The Conference will be chaired by Prof. A. Parasuraman, Professor Emeritus, University of Miami and Pro-Chancellor Academics, Vijaybhoomi University.

To learn more and register, visit: https://ifimbschool.com/