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Emotional Labor as a Leadership Skill: The Good, Bad & The Ugly


Thursday, 30 Sept

9:00 AM EST / 14:00 PM BST


Zoom Webinar



Emotional labor is the ability to manage one’s emotions to affect the way others feel. This presentation will introduce the theoretical concept of emotional labor before exploring how and why it is a key leadership skill that is vital in developing high performing teams, emotional resilience and an ability to influence. However, having the ability to perform emotional labour, or the lack thereof, can be difficult, damaging and dangerous. Drawing on examples and research from a range of sectors and experience of managing in a variety of business school contexts across the UK, they will also take a critical look at both the importance but also the dark side of emotional labor.


  • Jenna Ward

    Academic Dean of the Faculty of Business and Law
    Coventry Business School
    United Kingdom


Thursday September 30th, 2021

  • 09:00 AM Washington D.C.
  • 02:00 PM United Kingdom
  • 03:00 PM Geneva
  • 03:00 PM Cape Town
  • 06:30 PM Mumbai
  • 09:00 PM Singapore