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Opportunities in the New Paradigm: Risk, Recovery, and Loyalty

Event Overview

In today’s business paradigm, risk, recovery, and loyalty are front and center -– from COVID-19, to extreme weather events driven by climate change, to growing awareness of social inequities. Join the conversation, moderated by Cornell School of Hotel Administration dean Kate Walsh, in which Karan Girotra, professor and author of “The Risk-Driven Business Model,” and Air Canada SVP Mark Nasr discuss how risk and loyalty can provide business opportunity and recovery resilience for both suppliers and buyers.

Hosted by eCornell

What You’ll Learn

  • Why business risk can be a useful part of strategic planning
  • When customer loyalty can be enhanced during a downturn
  • Relationship management practices for supply chain resiliency


Thursday, August 19, 2021, 12:30pm EDT


  • Karan Girotra, Professor, Cornell Tech, Cornell SC Johnson College of Business
  • Kate Walsh, Dean, Cornell School of Hotel Administration
  • Mark Nasr, Senior VP of Products, Marketing, and eCommerce, Air Canada