Chairman’s Corner

The Tragedy of the Commonsense Morality

And What We Can Do About It

Writing about the climate challenge, French economist Jean Tirole frames the problem brilliantly: “The benefits of reducing climate change remain global and distant in time, while the costs of that reduction are local and immediate.” (Economics for the Common Good, p. 199) Why would any country take costly steps to attenuate global warming, when almost all the benefits go to other countries? Many of us see it the same way, as an example of the “Tragedy of Commons” or, more generally, a free rider problem.

If we know what the problem is, we ought to be able to solve it, right? Political scientist, Elinor Ostrom, has demonstrated how different combinations of incentives and sanctions have been used to effectively address the commons problem in small, stable communities. (Governing the Commons: The Evolution of Institutions for Collective Action) Unfortunately, these strategies don’t apply to a planet of 8.2 billion people across nearly 200 countries.

To understand the problem differently, I often turn from economics and go back more than a decade to book written by philosopher turned psychologist, Joshua Greene, who takes a different approach and introduces the “Tragedy of Commonsense Morality.” (See Moral Tribes: Emotion, Reason, and the Gap Between Us and Them)

Greene starts with the tragedy of the commons and argues, not unlike Ostrom does for institutions, that our moral instincts evolved to help us cooperate within small, close-knit groups (tribes). Morality, he wrote, “is a set of psychological adaptations that allow otherwise selfish individuals to reap the benefits of cooperation.” It helps us to address the “Me” vs “Us” problem and helped early humans to survive. Along with a host of other factors (such as our tendency to maintain local ties even within a larger society), our moral instincts made it possible for societies to expand.

The point, according to Greene, is that (like biological traits) our moral beliefs adapt over time—shaped by the environment or context. What works/evolves to promote cooperation in one community does not necessarily work/evolve in another. The tragedy of the commonsense morality occurs here, in the larger setting within which different solutions intersect. “Me” vs “Us” problems become “Us” vs “Them” problems. Once we have locked into tightly reasoned moralities, they become more “automatic,” acquire real moral weight, and begin to resemble “rights.” That is one reason why we are often surprised by the intensity with which individuals know others are wrong.

Why does any of this matter? Going back to where we started, humanity faces a growing number of global challenges that cannot be solved by individual nations (or groups within them) acting alone. Climate change, global health, and economic inequality are just a few examples of problems that require cooperation across borders, cultures, and ideologies. Yet, as Greene argues, our moral instincts often prioritize the needs of our immediate group over those of others, especially more distant others. (Frankly, even basic economic opportunities, such as trade based on comparative advantage, also depend on cooperative solutions that elude us at the moment.) Solutions will require us to switch from “automatic” mode to “manual” mode (System 1 and System 2 in Daniel Kahneman’s Thinking, Fast and Slow) and consider a “metamorality,” which I won’t expand on here.

Of course, there are many factors at work which make finding solutions challenging. Take social media platforms, for example. Because we tend to interact longer with content aligned with our beliefs (think confirmation bias) and because advertising income depends on attention, algorithms are built to serve us more information consistent with our pre-existing beliefs—causing the platforms to act as digital echo chambers, where people primarily interact with others who share their views and values.

What can we do about the tragedy of the commonsense morality? Honestly, I don’t know how the solve the problem. Nobody seems to know (there is considerable debate about the philosophical way out outlined by Greene), and that is a source of great stress for many people. For now, however, I want to share a few thoughts about what we can do as individuals, managers, and educators.

Each of us are citizens of a country and world, as well as various communities. Individuals and organizations have responsibilities that go beyond their local or national communities, beyond political parties and other segments, and must begin to think about themselves as part of a broader interconnected world. Of course, doing that is more difficult than it might initially seem, especially since some of the biggest differences and most passionate stances are about questions related to immigration and inclusion. How do we widen the circle of “Us” when the whole point of some people is to limit the size and diversity of their groups?

One straightforward strategy I always recommend is to collect information not only from multiple sources, but also from diverse ones. It is time consuming, but it helps us to gain a fuller picture, reduce bias, and improve objectivity and decision-making. And it enhances empathy and social awareness. In the old days, I made a habit of reading about the same topics in both the Wall Street Journal and New York Times. Nowadays, I often use AI to compare across many different outlets leaning left and right, identify biases and gaps, and summarize divergent content into more holistic narratives.

About climate, for example, I can see a common core emerging, that the scientific consensus is that global warming is occurring and is largely driven by human activity, while contrasting narratives are about interpreting the policy implications, rather than the underlying data. Sure, I have a stance—the urgency to act is critical—but I also understand the economic and practical challenges of transition cannot be ignored, especially considering differences across economies at different stages of development. Indeed, I like to utilize regional and language filters to retrieve more local views on global issues.

Besides working on ourselves, as managers and educators, we can multiply our efforts by also helping others to think more broadly and across groups. We can encourage them to use diverse sources like we do. We can work harder to develop cross-cultural appreciation and agility in our colleagues and students, and not shy away from the complexities of global challenges. We can take on moral disagreements, as well as business and economic ones, in the workplace and classroom. We can encourage colleagues to think beyond individuals, organizations, and markets to consider how the political, economic, and environmental parts of the systems interact.

It is not only about the content but also about the pedagogy. I believe the best way to truly be exposed to and embrace different perspectives is through experience. Put your students into simulations, role-plays, and real-world project teams that force them to confront the most difficult issues and work together across borders, disciplines, and sectors to solve problems. Because diversity matters to innovation and learning, we’re excited at GBSN about our new Global Business Student Changemaker program in partnership with How to Change the World.

The tragedy of commonsense morality is a fundamental challenge in today’s interconnected world in which our (tribal) instincts clash with the need for broader cooperation. The tensions will only get stronger, but we can each do our part as global citizens, managers, and educators. Together our challenge is to bridge the gap between “us” and “them,” as well as “me” and “us.” Management education has a crucial role to play in developing the next generation of leaders who can navigate moral complexities and work toward a more cooperative, sustainable future.

What Does Winning Look Like Today?

When I was an economics professor (which was a long time ago), I often invited students in introductory classes to play a simple game. They were instructed to choose “Heads” or “Tails” and secretly write their choice on a sticky note, while I randomly sorted the class into pairs. If the choices made by any pair of students turn out to be the same (i.e., Heads/Heads or Tails/Tails), according to the rules, I would give them both chocolate bars. Otherwise, they would receive nothing.

What would you choose?

After playing things out and recording the results, I worked with the class to model the game using a simple 2×2 payoff matrix (see below). Then we talked about what happened.

I recall getting a lot of mileage out of this simple exercise. We frequently talked about the inadequacies of our model. For example, it fails to predict the outcome or recommend a particular strategy to players. Both Heads/Heads and Tails/Tails are (pure strategy) equilibria and neither is superior (the payoffs are the same). The point is that Tails/Tails is just as good as Heads/Heads.

Yet, over time, nearly all my students chose Heads. And I gave away a lot of candy! It’s reasonable to ask why economists have a difficult time explaining such a simple and obvious outcome. In advanced classes, we turned to repeated games and refinements to our definition of equilibrium.

For our class, however, the observation most often led to a discussion about the importance of norms, conventions, standards, and rules (e.g., driving on the right side of the road in the U.S.) in generating better results (e.g., not crashing into each other). We talked about the importance of information and communication, and how uninteresting the game would be if choices were made sequentially, with perfect information about the choices already made.

Besides being an easy and fun discussion starter, I was anxious to include the exercise for another reason, which was to show students that in business and life, one person’s gain does not have to mean another’s loss, as so many of our models seem to suggest. I noted that by then, we considered zero-sum games, as well as prisoner’s dilemma type games and more standard models of oligopoly. Look, I would explain, it’s still about winning the game and maximizing your payoff, but the winning strategy and behavior can be very different depending on the rules of the game. Coordination games, like the one we played, gave students a fresh way to think about business.

I have been thinking about the differences a lot lately, especially in a world that seems to be getting more complex and unpredictable. Where it is getting harder to distinguish friends from enemies and to stress long-term needs as well as short-term interests. In recent months it seems politics and economics are colliding to make underlying assumptions less universal. It’s getting harder to tell what winning looks like.

But it is also a world in which “coordination” and generating mutual benefit by aligning strategies is more relevant than ever. The digitalization of the economy, globalization of value chains, and expansion of platform-based business models have created environments where the payoffs for businesses are more interdependent. Success in these markets often depends on aligning actions with others, including competitors and consumers, as well as collaborators. Take technology standards, for example. The adoption of a common protocol benefits all firms that follow it, as it enhances interoperability and customer satisfaction.

The world economy is more interconnected than ever. Businesses, even small ones, no longer operate in isolated markets but as part of vast networks that span across geographies and sectors. Coordination across these networks can lead to collective gains. For instance, multinational corporations need to cooperate with local partners, governments, and other stakeholders to enter new markets and create value—and to increase visibility into their value chains.

A big motivator for me, and the work we do at GBSN, is that coordination, as well as competition, paves the way to more inclusive and sustainable growth. Transformation requires systems-level thinking and platforms that facilitate collaboration across sectors, as well as within industries. My favorite chapter in a book titled Net Positive is called “It Takes Three to Tango.” In it, Paul Polman (former Unilever CEO) describes the need for governments, the private sector, and civil society to “dance a complicated tango.” Businesses, consumers, and society can all benefit over the long term from pre-competitive standards and coordinated action to reduce environmental impact.

Yes, it’s getting more complicated and difficult. As I explained to my students, it’s not only about winning but also the implications of winning for society—the planet and its people. It’s not only about the present, but also about the future. And, as I tried to demonstrate using the simple game, enabling mutually beneficial solutions is not only about strategy and competition, but also about shared mindsets.

Business schools can play an important role. We can transform people and mindsets, convene leaders across sectors and borders, and create new insights that illuminate the path forward. We can continue to build platforms that bring together different people from different places to create shared experiences that enhance future cooperation—and provide learners across generations with the knowledge skills to build industry-wide frameworks and public-private partnerships to establish common goals and frameworks, as well as transform their companies. Most fundamentally, we can each take steps to reduce zero-sum, short-term thinking in favor of win-win-win, long-term thinking in our classrooms.

The Future of Globalization May be Uncertain. The Need for Innovation is Not

Over the past few decades, globalization—the closer integration of countries and peoples—has been a powerful engine of economic growth, improving global health and lifting millions out of poverty, as well as increasing efficiency. Expanding cross-border collaborations and knowledge exchanges have empowered countries to address critical societal issues.

However, globalization has also been blamed for widening income inequality within and between countries, weakening communities, and fueling social and economic discontent. Some people connect environmental degradation and climate change at least partially to the rise of global supply chains and the increasing mobility of people. Dissatisfaction with globalization opened the door to nationalism, trade wars, and geopolitical tensions between major powers, contributing to the fragmentation of global cooperation. Many countries have been reconsidering their roles in the world economy, prioritizing domestic interests over international cooperation. While the world is more connected than ever and globalization remains a powerful force, what will happen next is unclear.

Like other organizations, business schools will be affected in myriad ways by the changing global landscape. The path of globalization shapes what business schools teach and the way they organize to teach it. It impacts the distribution of internationally mobile students, markets for executive education, faculty hiring, research collaborations, financial models, and more. Navigating the uncertainty and changing environment will require schools to be agile, entrepreneurial, and resilient.

Now, while the future of globalization may be uncertain, the need for innovation is not. As technological advancements, climate change, and social inequality continue to shape the global landscape, innovation will be crucial to addressing relevant challenges. In this period of increasing uncertainty, I encourage business schools to continue channeling energy and resources towards innovation.

We know that innovation thrives when ideas and talent flow freely across borders, enabling communities and organizations to leverage diverse perspectives, skills, and resources of people around the world. By capitalizing on globalization, business schools have equipped students with the skills and mindsets needed to collaborate across borders, generated useful research, and strengthened connections between industries and communities. But what happens if international mobility shrinks, and the world economy becomes more fragmented?

What can business schools do to maintain and grow their impact on innovation even while the future of globalization is uncertain, and potentially in retreat? I offer three suggestions, which taken together offer new perspectives on the role organizations like GBSN.

First, business schools are of course engaged locally as well as globally. They catalyze innovation by fostering local entrepreneurship that meets the specific needs of their communities. With international mobility shrinking, business schools can increase their focus on building strong local networks that connect students, faculty, and businesses. Through incubators, accelerator programs, and partnerships with local industries, schools support entrepreneurs in developing innovative solutions tailored to local challenges, such as healthcare, sustainability, and education. By empowering local talent, business schools help build resilient economies that are less dependent on global markets.

Second, even in a fragmented global economy, business schools still play a key role in bridging the gap between private enterprises, governments, and civil society organizations. By creating platforms for collaboration between these sectors, schools can drive innovation in areas that require collective action, such as environmental sustainability, digital transformation, and social equity. Schools can facilitate dialogue, joint research projects, and problem-solving initiatives that bring together diverse stakeholders, encouraging the development of innovative solutions that can address complex, multi-dimensional challenges at the local level.

Third, even as international mobility shrinks, business schools can use digital tools to maintain global collaboration and knowledge exchange. By adopting online learning platforms, virtual exchange programs, and remote research partnerships, business schools can continue to connect with global experts and thought leaders. This approach allows schools to sustain a global perspective, despite geographic constraints, while also enabling students and faculty to access international insights and innovative practices that can be adapted to local contexts. Leveraging digital connectivity ensures that schools remain a catalyst for innovation even in a more fragmented world.

Taken together, the three strategies offer new perspectives on the role of organizations like the Global Business School Network (GBSN). Perhaps counterintuitively, the focus on innovation even as globalization retreats makes our work more important rather than less. Organizations like GBSN build bridges between local entrepreneurship and innovation ecosystems, helping them to share knowledge that can accelerate progress. GBSN cultivates important partnerships across sectors at an international level. For example, collaborations with the International Labor Organization (ILO) and World Intellectual Property Organization (WIPO) have contributed vital teaching resources for local contexts. Finally, through programs such as the Africa Business Concept Challenge, GoTrade Fellowship Program with DHL, new Global Business Student Changemakers, and a range of faculty impact communities and development activities, GBSN provides the infrastructure and support to virtual connections across schools.

By strengthening their focus on local innovation systems, building multi-sectoral partnerships, and supporting virtual programs, while participating in global networks and maintaining robust international collaborations, business schools can continue to thrive and make a positive impact and a complex, ever-changing world.

Is More Information Better?

It is a good idea to collect data about the outcomes of heart surgeries and make it available to the public. Report cards help patients find the best hospitals and doctors, while the providers have an incentive to improve quality. Makes perfect sense, doesn’t it.

Well, in a paper I read a little more than 20 years ago, the authors found that publicly available cardiac surgery report cards “led to higher levels of resource use and to worse health outcomes, particularly for sicker patients.” They concluded, “at least in the short run, these report cards decreased patient and social welfare.” The report cards motivated providers to select against treating the sickest patients, who are more likely to have poor outcomes. The model is more intricate, but that’s the basic idea.

At the time, my interest in the article, and others like it, was not only because of my continuing curiosity about economics but also because by then I was working at AACSB, initiating efforts to collect and share data for benchmarking. I’ve been thinking about the article and its provocative title “Is More Information Better?” and am writing this short piece to share some notes about metrics and management education.

The report card article first returned to my mind when I started watching a television series called “The Resident” on Netflix. In the show, set in the U.S., a hospital CEO is single-mindedly focused on the bottom line (he previously worked in private equity), while the protagonists, doctors, and nurses on the hospital staff, fight to prioritize patient health. What I like about the show is that it doesn’t gloss over the issues. There are real tradeoffs, and the series puts them front and center. It makes for great television and illustrates just how difficult it is to manage a hospital—and how challenging our job is in business schools.

It’s getting more challenging. How do we prepare students for a more complicated business world in which short-term profitability (rightfully) isn’t the only important objective? Hasn’t it been hard enough under the dominant view that the sole responsibility of business to make as much money as possible (“subject to the basic rules of society”)? We must rethink management education to foster real business model changes that advance the role of business in promoting societal well-being. Increasingly, consumers, investors, and employees expect it.

But we are not there yet. It is fair to say we have a handle on financial metrics and have made some progress on environmental ones, but we need to think more clearly about how to measure our social impact. Researchers at the NYU Stern Center for Business & Human Rights examined 12 socially oriented measurement frameworks and found 1,753 different indicators between them. Only eight percent of the indicators addressed the effects of company practices. The other 92 percent measured “company efforts and activities, such as issuing policies or commitments; conducting audits, risk assessments, or training; participating in membership organizations or other collaborations; or engaging stakeholders,” and are not likely to be helpful to investors or consumers, much less managers, in trying to move the needle on social responsibility. This is where business school research can be especially helpful, but are the incentives aligned?

The cardiac report card study was conducted by economists working in business schools (at Northwestern and Stanford) and was eventually published in Journal of Political Economy which has an impact factor of 6.9, making it one of the top journals in
economics. According to Google Scholar, it has been cited 980 times, making it highly influential in the academic field.

The article also carries a high Altmetric Attention score, in the top 98 percent of articles the same age, indicating a higher probability that it influenced policy and practice. Such broader measurements have been enabled by digitization but are not yet highly valued in academic settings. In line with our report card theme, it would be interesting to consider the kinds of changes that can be motivated by metrics that consider readership and utilization across a wider range of audiences, which could include more interdisciplinary and international collaborations, stronger engagement with practitioners and policymakers, new faculty models, and improved channels for communicating. All good things as far as I’m concerned.

Beyond research, it is important to continuously consider the way we assess and report on business schools and universities. While they are changing, rankings, for example, are still dominated by metrics like graduate salaries, acceptance rates, and publications in top journals. These metrics can motivate schools to prioritize selectivity over access and inclusive education and focus on higher-paying industries rather than cultivate social entrepreneurship, build leaders for non-profits, and address global challenges like inequality and sustainability. To align education to the needs of society moving forward, and to help business schools accelerate the transformation of business, we must develop and embrace broader metrics that reward societal impact and long-term contributions to the development needs of society. This is especially important for the work of GBSN.

There is much more to consider, but we will have to look to future blog posts to fully explore the changing metrics shaping business and business education. I’m especially interested in considering the impact of AI and policies related to confidentiality and privacy of data.

University of Oxford Appoints GBSN Chair Soumitra Dutta as Dean of SaĂŻd Business School

Professor Soumitra Dutta

The University of Oxford SaĂŻd Business School announced the appointment of Professor Soumitra Dutta as its new incoming Dean today. He will take up his new post as Dean of Oxford SaĂŻd on June 1st.

Professor Dutta was appointed as Chair of the GBSN Board of Directors on April 10, 2018. Dutta will continue to serve out his second term as Chair of the GBSN Board. Professor Dutta’s involvement with GBSN dates back ten years. Under his leadership as Dean, the Johnson Graduate School of Management at Cornell University first joined the network as a member in November 2012.

Dutta served as the founding dean of the Cornell SC Johnson College of Business from July 2016 till January 2018. Currently he is a Professor of Management. Previously, he was the Anne and Elmer Lindseth Dean of the Samuel Curtis Johnson Graduate School of Management. Prior to coming to Cornell, he was on the faculty of INSEAD, a leading international business school in France and Singapore. He is also the President and Co-Founder of the Portulans Institute.

As an authority on technology and innovation policy, Dutta is the co-editor and author of the Global Information Technology Report, published by the World Economic Forum and the Global Innovation Index, published by the World Intellectual Property Organization – two influential reports in technology and innovation policy.

Professor Dutta is also a widely published author, with research that includes over 150 published articles and over 60 case studies. His research has also been cited widely in the global media. Dutta serves on the board of Sodexo (a food services and facilities management multinational), Dassault Systems (a leading 3D software firm) and advisory boards of several business schools, including ESADE (Barcelona, Spain), ESCP (Paris, France), Porto Business School (Porto, Portugal) and HEC Montreal (Canada). He also served as Chairman of AACSB International’s Board of Directors, the leading global body for the accreditation of business schools, from July 2017 to January 2018.

GBSN’s core mission has always been to activate and nurture the network of business schools and corporate partners with whom it works. The aim is to strengthen the business education ecosystems in emerging markets, and through them to support economic transformation in their countries.

“Soumitra Dutta brings a wealth of global leadership in business education and industry to Oxford SaĂŻd,” said Dan LeClair CEO of GBSN. “Under his leadership as Dean, Oxford SaĂŻd will continue to break boundaries and advance to higher levels of innovation and impact.”

Professor Dutta is a member of the Davos Circle, an association of long-time participants in the Annual Davos meeting of the World Economic Forum, and has engaged in a number of multi-stakeholder initiatives to shape global, regional and industry agendas. Professor Dutta received a B. Tech. in electrical engineering and computer science from the Indian Institute of Technology (IIT), New Delhi, a MS in both business administration and computer science, and a PhD in computer science from the University of California at Berkeley. In 2017, he received the Distinguished Alumnus Award from his alma mater IIT Delhi.

Professor Dutta succeeds Professor Peter Tufano, who stepped down in June 2021 after serving as Dean for 10 years. His appointment concludes the global search to find the next Dean to lead Oxford Saïd, a world leading business school within one of the world’s greatest universities.

Under the leadership of Soumitra Dutta, the Board of Directors and CEO Dan LeClair, GBSN will continue to lead the advancement of innovative programs that will bridge connections with business schools and industry around the world to catalyze investment in business education as a tool for economic and social development.

Welcoming New Members to the Board of GBSN

I have had the privilege of serving as the Chair of the Board of GBSN over the last four years. One of the important tasks of the Chair and the Board is to recruit new members to the Board, a task that we take very seriously. I am delighted to share that in the meeting of the GBSN board held last week, we were fortunate to welcome four excellent new colleagues to the GBSN Board.


  • Veneta Andonova

    Dean
    Universidad de los Andes School of Management
    Colombia
  • Jikyeong Kang

    President and Dean
    Asian Institute of Management
    Philippines
  • Carl Manlan

    Vice President of Social Impact
    Visa Central and Eastern Europe, Middle East, and Africa
    United Arab Emirates
  • Rebecca Salt

    Director, Global Initiatives
    Amazon Transportation Services
    USA

Our new Board members join an excellent group of current Board members – who are listed on the Board of Director page. You can read about the backgrounds and varied interests of our Board members on the above link. You will note that the current GBSN board is very diverse across gender, geography, race and the academic-corporate dimension. I expect that the Board will grow by 3 to 4 additional members over the next year.

GBSN’s strategic priorities are guided by the Board of Directors. More specifically, the Board of Directors is responsible for the supervision, control, and direction of the affairs of GBSN. The Board determines GBSN policies and actively pursues GBSN’s objectives and supervises the disbursement of its funds. Board members serve as ambassadors for GBSN, and promote the mission of the organization by reinforcing and growing the network of members and program partners.

I had written a blog note earlier in February of this year (soon after I was re-elected to a second term as Chair) about how the Board had guided the growth of GBSN over the last three years and how the Board viewed the strategic challenges during the first year of the Covid crisis. In our last meeting the Board expressed it’s great satisfaction with the leadership of Dan LeClair, CEO and its gratefulness for the dedication of each member of the GBSN team over the duration of the Covid pandemic. The Board also noted that the organization had weathered the Covid crisis well and had also pushed boundaries by innovating in key areas such as the very successful digital GBSN Beyond conference of 2020.  Many of these novel practices will continue to shape GBSN for the better in 2021 and in the future.

GBSN is indeed a very special community and we have the opportunity to act together to create a positive impact on the world. As I was speaking to our newly elected Board members, I often asked them about what made GBSN special to them and what their hopes for the organization were. I think that it is interesting to share some of their perspectives with you.

Dean Veneta Andonova believes that GBSN is special in being a diverse community where the value of solidarity connects with strong global networks, sound managerial skills and entrepreneurial knowledge. She hopes that by leveraging technology, business networks and locally-relevant knowledge GBSN has the potential to help organizations, businesses and entrepreneurs in the developing world to leapfrog over the general economic and institutional conditions in their  local contexts. GBSN can be an important catalyzer of human development.

Carl Manlan sees GBSN as a network with knowledge and expertise to transform communities. His hope is that GBSN galvanizes knowledge and human resources to help solve the world’s pressing problems such as financial education and management for small and medium sized businesses.

Rebecca Salt hopes that by supporting future leaders in all economies around the world, GBSN will develop a stronger business community which includes multiple diverse and varied voices who are able to come together and focus on some of the biggest challenges we are facing such as climate change, the pandemic and the need for technological advancement – to name a few.

The hope of Enase Okonedo, Deputy Vice-Chancellor of Pan-Atlantic University (Nigeria) and a recent addition to GBSN’s board herself, is that GBSN becomes a strong, vibrant community of business schools, leaders in academia and business, and students committed to creating, sharing and learning innovative practices from one another to develop talent for a better world. She believes that GBSN is special because of the diversity of the membership which enriches the learning that occurs through the various programs and activities. 

Finally, let me end this note with the views of Guy Pfeffermann, the founder of GBSN about what makes the GBSN community special. Guy notes that, bad management has never helped anyone, including particularly those in poverty. Improving the quality of management is a key driver of prosperity.

GBSN is the only global organization whose mission is to improve access to locally-relevant leadership, management and entrepreneurship education for the developing world. It now spans 50 countries, and by virtue of being a networked organization is very well equipped to expand its reach further in coming years. Perhaps most important, members of the GBSN community join by free choice and not because they are required for accreditation or other reasons. Rather, they are shared a common passion and mission.


Soumitra Dutta

Soumitra Dutta is a Professor of Management at Cornell University and the Chair of the Board of Directors for GBSN. Previously he was the Founding Dean of the SC Johnson College of Business at Cornell and Chair of AACSB Intl. He is also the President and Co-Founder of the Portulans Institute.

Email: sd599@cornell.edu; Twitter: @soumitradutta; LinkedIn: soumitra-dutta;

https://en.wikipedia.org/wiki/Soumitra_Dutta

As a New Academic Year Begins, is a Mandatory Return to the “Old Normal” the Only Choice?

Last year at this time, we were entering a new school year with the full wrath of the Covid upon us. Now as we start the new academic year, we do so in a markedly different context. The Covid vaccines have been available for about 6 months and by most measures have been a success in preventing many deaths. Even though there are several unknowns, there is greater knowledge about the disease and how it spreads and damages the body. There are guidelines that can be followed that balances the need to continue daily life and yet thwart the transmission of the Covid virus. On the whole there is hope that the worst of the Covid pandemic is behind us and we can look forward to a future where either Covid is largely suppressed, or we have found ways to live a “new-normal” with the Covid virus endemic around us.

Most schools are rapidly pushing for a reversal to in-class teaching. Some are mandating that faculty either teach in-person or take unpaid leave. Students are being required on many campuses to be vaccinated on a mandatory basis and attend classes in-person. This scenario is true for most developed countries where large parts of the population have been fortunate to have been able to access the Covid vaccine. This rush to go back to the “old normal” is to some degree understandable. Many schools genuinely believe in the value of in-person learning and the multiple benefits of live social interactions. Some also fear that the value of the campus experience will be diminished if live teaching in the classroom is not resumed soon. They are also listening to feedback from many students who feel that they are missing the value of in-class learning.

However, the situation is not as simple as a quick reversion to the “old normal”. The feedback is indeed mixed from over a year of remote learning. My anecdotal observation is that many faculty and staff are reluctant to return to the office or the classroom (many universities are having to mandate a forced return to the campus for them). This should make us pause and question why this is the case. We need to question how we can make the campus experience better for our faculty and staff. Perhaps we need to rethink the structure of courses and give our faculty more flexibility in the design and delivery of courses. Why not allow faculty the freedom to teach a part (say half) of the course remotely or through asynchronous modules and the other half in-person? Of course, this works if the pay or compensation of faculty is not reduced proportionately. Why not allow student advising to happen remotely? Perhaps technology can be designed to allow this advising to happen more effectively by involving other stakeholders such as alumni. Why not allow staff the flexibility to work two or three days a week from home? This may lead to a better work-life balance for many, especially those with young families. What about giving faculty the freedom to live anywhere in the world and perform their duties remotely from there? This may enable schools to be able to access global talent easily and routinely.

“Indeed, now is the time to not mandate a quick return to the ‘old normal’ but to actively question the future of education and learning.”

Now is not the time to overrule by mandate the reluctance of many faculty and staff to return to campus but rather to ask how can we redesign our programs and processes to accommodate more flexible instruction and work. We have to experiment about what will change in the months and years ahead. With the increased potential of teaching to move into new formats, we need to experiment about what works. Many new formats of learning remain to be discovered. Can we learn from literary and arts festivals where innovative approaches are often used to engage with large numbers of people? Can we learn from film and television productions about how to create effective online experiences?

At the program level, we also have to ask some hard questions. Though the MBA has proven to be remarkably resilient over the last the last few decades, is the current format and structure the right one for the future, a future where mobility is very different and virtual interactions are more commonplace? We have often built the business models of our schools based on certain high-priced programs. Are these price points sustainable? Or will we have to rethink our program structures and price points radically? The list can go on much longer. The questions are hard. The answers are not obvious. Nevertheless, we must ask the questions. Good leadership is about asking the right questions.

Business school leaders should identify the important questions for their organizations as they face a future which has been transformed by the Covid pandemic experience. They should engage with key stakeholders and plan for controlled experiments to evaluate which answers may point the way to the right direction. An open mind will be important to consider all relevant options. Organizational agility will be critical to pivot when necessary and act on the desired action plans. A hasty return to the “old normal” may not be the best choice necessarily.


Soumitra Dutta
Soumitra Dutta, Dean of Johnson (JGSM).

Soumitra Dutta is a Professor of Management at Cornell University and the Chair of the Board of Directors for GBSN. Previously he was the Founding Dean of the SC Johnson College of Business at Cornell and Chair of AACSB Intl. He is also the President and Co-Founder of the Portulans Institute.

Email: sd599@cornell.edu; Twitter: @soumitradutta; LinkedIn: soumitra-dutta
https://en.wikipedia.org/wiki/Soumitra_Dutta

The World After Covid-19

We are witnessing a mixed picture on the Covid crisis today. Many developed nations are relaxing the restrictions put in place over the last year, while some other emerging markets such as India and Brazil are still caught in the midst of a raging Covid crisis. While we see hope and light at the end of the pandemic tunnel, the contours of the world after Covid-19 remain to be decided.

Last year, Dan LeClair, CEO GBSN and I reached out to deans from schools in countries like Nigeria, England, Mexico, Egypt, China and the United States with an invitation to speak with us. We invited them to pause, look up and ahead; to see past the immediate emergency and to think about what the future might look like in a world after Covid-19. The deans were generous with their time and many agreed to introduce us to business leaders who were willing to have a similar conversation. Our discussions with these business school and private sector leaders have been compiled into a book that has just been published by GBSN and is available on Amazon. I would like to invite you to purchase a copy of the book (Kindle version available for $9.95 with all proceeds from the sale of the book going to benefit GBSN) and read the interviews which were both deeply personal and also insightful. Three important themes emerged from our discussions:

Human – and Humane – Leadership 

We were struck by how vulnerable our interviewees were willing to be. Their answers to personal questions, such as how their own leadership might change and what shifts they’d already seen in their own lives, were deeply considered and freely shared. Some were pursuing new hobbies; others found solace in exercise and time in nature. Most were spending more time with their families than they had in years, reconnecting and learning about the people who matter most. But they had not lost sight of those beyond their immediate circles: there was a real sense of connection and compassion with not just employees, but their employees’ families and communities more broadly. Somehow, they held rapid change – that acceleration necessitated by Covid-19 – and small, personal moments together.

Globalization vs. Turning Inward

Geo-politics was a crucial part of our conversations. Globalization and the shifting role of supply chains emerged as strong themes. Asia’s role as a growing power was repeatedly highlighted; some interviewees suggested that Europe could harness the crisis to re-establish itself as a force to be reckoned with, while others believed Europe was going to be left behind by the Asian giants. The US’s inward turn unsettled many.

“Our thought leaders wanted to know whether the world would work together, or pull apart; they were struck by just how sharply and fast the existing lines between the “haves and the have nots” had leapt into focus.”

Just about a year on, it is sobering to see how much those fault lines have widened, and saddening to realize how much pulling apart has occurred; today we see wealthy nations are racing ahead with vaccination programs while their poorer counterparts are left floundering.

Teaching with Tech

All the leaders we interviewed agreed that the pandemic had accelerated digital transformation. Suddenly, companies had to coordinate work in a physically dispersed environment. The Covid-induced change was profound in education, where technology has had less of impact than many experts predicted in previous years. A major topic in the interviews was the role of platforms, such as Zoom, in ensuring continuity of asynchronous teaching and learning when health restrictions made residential learning impossible. Schools were forced to shift quickly, almost overnight, to deliver instruction, facilitate peer-to-peer engagement, and offer project-based experiential learning, all in a virtual environment. Faculty had to learn new digital skills and schools had to develop new models and capabilities. 

Many of the leaders in education and business talked about how surprised their colleagues were to learn so much of their work can be accomplished without being together in the office. Faculty, in particular, began to discover ways of using technology to make education more efficacious as well more efficient. It could also, some interviewees suggested, contribute to more openness and diversity.

Where our GBSN Network Fits in

We expect that these conversations will help all of us in the GBSN network to facilitate innovation and change in management education and development. GBSN’s mission has always been about education benefiting society. But it’s not just about education alone. Covid-19 has attracted attention to two other ways that business schools make a difference: through research and community engagement. Leaders commented about the general responsibility to help organizations survive – and not only their own. Many businesses deployed students and faculty to address local challenges brought on by Covid. For example, from the beginning many business schools collected, compiled, and communicated about data and information to support policy and business decisions. Students and professors have also worked on projects to help local SMEs pivot online, and to restart the local economy.

As discussed in many of the interviews, Covid-19 has elevated the need for organizations to work together to achieve important objectives. This is especially true when it comes to international initiatives, as travel between countries has been more restricted. GBSN has played and can play an important role in facilitating this collaboration.

GBSN is getting stronger by building more connections between members. A large family isn’t very powerful if nobody talks to each other. By offering international competitions, monthly member gatherings, and learning communities, GBSN is building more and more connections between members that will continue to strengthen the network’s capacity to achieve the mission. 

Looking Ahead

The world after Covid is still under construction, but we hope insights from the interviews will encourage and enable us to “build back better”, as they say. Regardless, we believe the true value of these interviews is that they capture the moment: the views during the crisis about the unknown future to come. Our memories are surprisingly short and soon it will be easy to forget how we felt and the future we envisioned during that stressful time. We also hope the interviews serve as inspiration and guidance to leaders everywhere, especially about managing in a crisis.  

This blog is based on Chapter 1 of the book “The World After Covid-19” authored by Soumitra Dutta and Dan LeClair.


Soumitra Dutta
Soumitra Dutta, dean of Johnson (JGSM).

Soumitra Dutta is a Professor of Management at Cornell University and the Chair of the Board of Directors for GBSN. Previously he was the Founding Dean of the SC Johnson College of Business at Cornell and Chair of AACSB Intl. He is also the President and Co-Founder of the Portulans Institute.

Email: sd599@cornell.edu
https://en.wikipedia.org/wiki/Soumitra_Dutta

Leadership is About Asking the Right Questions

When I was dean of the SC Johnson College of Business at Cornell, I was often asked the question “what is the most important trait of a leader?” I am sure that you have also most likely been asked this question or have seen others answer this question. It is tempting to answer this question by giving views like, “a leader needs to be visionary and should inspire others” or “ a leader has to be humble and serve the community” or “a leader needs to be disciplined and focused on execution”. None of these views are wrong and each one is a legitimate answer to the question posed earlier.

After having spent 30 years as an academic in leading global business schools, having served in senior administrative positions in schools in Europe and the USA for over 20 years and having interacted with hundreds of business leaders, I have formed my own opinion also. I believe today that the most important trait of a leader is not to have the right answers but to be able to ask the right questions. I believe that no one has all the right answers. If one is fortunate, one has perhaps some of the answers correct. But if one is able to ask the right questions, and if one is humble enough to seek answers to them, the chances are higher that the leader will be able to successfully engage with his/her community, motivate people and guide the organization towards sustained success.

A leader has multiple responsibilities in a business school (or for that matter, within any organization). One of these important roles is to establish the direction of the school. An important question in this regard is “what is the purpose of our school?” Answering this question is never easy as a business school is a connected ecosystem of multiple stakeholders. Some might view the purpose of a school to be to provide a good education to students. Others may view it as to provide jobs and careers to students and alumni. Yet others may see the important goal of a business school to have an impact on society at large. There are obviously other possible answers to this simple but important question. The leader of the business school may have to seek the input of different stakeholder groups to determine the “right” answer to the question for her school. The answer(s) that the leader chooses sets the mission and vision of the school and influences other subsequent actions within the school’s strategy.

We are living through a unique phase of recent human history. The Covid pandemic has forced a rethink of education and many aspects of our professional and personal lives. Technology adoption has accelerated significantly and is changing education profoundly.

“New models in education are emerging and the precise future nature and form of delivery of education is not clear. The leader of a business school may not know what the future of education looks like, but it is essential that the leader is able to ask the right questions.”

No two business schools are alike and so the important questions may vary from school to school.

  • How will our programs move online and to what degree?
  • Which student groups should we aim to reach via technology?
  • Should we embrace teaching delivered remotely by visiting faculty outside our core faculty groups?
  • How can technology be used to support lifelong learning?
  • Can we use technology to do online assessments for students who are not enrolled in our school?
  • How can we use technology to make our programs more inclusive?
  • How should the content of what we teach given what we now know about a people-centric view of the economy?

The list of questions can be long and it is the responsibility of the leader to not only pose the right questions, but to also identify the right subset of important questions to focus on.

A leader cannot have the right answers to all important questions. A good leader will recognize the limitations of his/her knowledge and will actively seek inputs from others to help define the questions better and assess what the right answers could or should be. At times, there may be no “right” answer to a question or situations where considerable uncertainty exists about the answer(s) to choose. There are tools such as scenario analysis which can be useful in such situations, but the most important element is the willingness of a leader to acknowledge that she/he does not have the answer(s) and to consult with key stakeholder groups to arrive at a consensus on the best possible answer(s) to the question(s) on hand.

Many important questions need to asked today by business school leaders as we start the slow process of coming out of the Covid pandemic and reshaping business school education for a sustainable and inclusive future. Determining which questions to ask is the first and important challenge for a business school leader. If you get this right, you have already overcome the most important challenge of leadership and made significant progress towards your goals.


Soumitra Dutta
Soumitra Dutta, dean of Johnson (JGSM).

Soumitra Dutta is a Professor of Management at Cornell University and the Chair of the Board of Directors for GBSN. Previously he was the Founding Dean of the SC Johnson College of Business at Cornell and Chair of AACSB Intl. He is also the President and Co-Founder of the Portulans Institute.

Email: sd599@cornell.edu; Twitter: @soumitradutta; LinkedIn: soumitra-dutta
https://en.wikipedia.org/wiki/Soumitra_Dutta

Reflections from the GBSN Board

During the meeting of the Board of GBSN on 28th January, I accepted a second term as the Chair of the Board. I am very grateful for the support of the board and their confidence to offer me a second term as Chair. I am also pleased to have the opportunity to work with Dan LeClair, CEO, the great team of GBSN colleagues and the GBSN community at large for another three years. As I begin my second term as Chair, I thought that I would share some reflections from my role on the Board of GBSN in this blog note.

I first got to know about GBSN almost twenty years ago when Guy Pfeffermann, the founder of GBSN came to describe his vision to me in Fontainebleau, France (I was a professor and Deputy Dean at INSEAD then). I was very impressed by both his vision and passion and immediately signed on INSEAD as  one of the early members of GBSN (my former colleague from INSEAD, Landis Gabel is now a member of the GBSN Board). I joined Cornell University as Dean in 2012 and I promptly made the connection of the Cornell community to GBSN. I was very pleased when my colleagues at Cornell decided that joining GBSN as a member would be a good thing to do. When I finished my Deanship at Cornell in 2018, Guy, who had stepped down in 2017 and remains on GBSN’s Board, approached me about taking a more active role on the board of GBSN as Chair. I immediately agreed and I must say that the last three years have been very positive and rewarding.

GBSN was going through a leadership transition in 2018. Like any not-for-profit organization, the organization also had to increase funding support for its mission. The first priority for the board was then to steady the organization’s leadership at the top. Sometimes, there are good coincidences in life and (Guy and) I came to hear about Dan departure from AACSB during Fall 2018. I had known Dan while I was Chair of AACSB and had a tremendous respect for him and his abilities. I knew that he had played a key role in helping build up AACSB for more than 15 years. So my first task was to get the board mobilized into convincing Dan to join GBSN as CEO. I am very glad that he accepted and the results over the last two years under his leadership have been excellent. The team of GBSN also needed development  with a few departures and some board members and I had to step in to actively manage the team for a major part of 2018. So looking back, hiring a great CEO (Dan) and stabilizing the GBSN team were the primary foci of the Board over 2018.

Dan joined GBSN as CEO in February 2019 and immediately went to work. The role of the board also changed to supporting and shaping the vision of Dan. After a review of GBSN’s portfolio of activities and interactions with several of its members, Dan put forward a unique vision for GBSN’s future as a purpose driven organization and network. Dan has articulated this vision very ably in multiple GBSN forums over the last 18 months and I encourage you to also read more about it. Dan also spent most of his first year to stabilize and grow the GBSN member network. The role of the board was focused on debating and discussing how to best grow the GBSN member network while keeping the organization aligned with its new vision and mission.

The board debated several key questions such as:

  • What kind of schools do we invite as members of GBSN?
  • How do we engage member schools in a synergistic manner to benefit both the members and the larger GBSN network?
  • How should we engage with emerging schools which may not necessarily meet all the research criteria of more established schools?
  • How should we engage with corporations? How do we enlarge the engagement of faculty, staff and students amongst our member schools?
  • How do we increase the collective impact of the GBSN network?

Many of these questions continue to be discussed but I do think that a major part of 2019 was spent on addressing these important issues. Thanks to Dan’s leadership, the size of the GBSN network also almost doubled in 2019 and a few important new initiatives (such as a collaboration with Swift and the Case Center) were started during the same period.

At the board, we had assumed that 2020 would be spent on consolidating and expanding the new purpose driven vision of GBSN. However, the Covid pandemic certainly changed all of our plans. The focus of the board turned to ensuring the continuity of the organization and to organizational resilience. Dan and the GBSN team rapidly pivoted to remote working and this change also helped create new innovations such as the GBSN Beyond: Virtual Conference Reimagined. The GBSN annual conference had always been a major milestone for GBSN, especially for member engagement. With a physical in-person event ruled out, there was great initial concern that a major value-adding activity at GBSN would be threatened. However, the board was happy to see how Dan and the GBSN team rose to the challenge and came up with a broader and more impactful new virtual event that succeeded in engaging a diverse group of students, faculty and staff across both member and non-member schools. In the last board meeting of 2020, the board was pleased to note the steady communications and exchanges between Dan and the member schools – this certainly helped to strengthen the enlarged GBSN member network and keep the organization on stable financial footing..

As we start a new year, 2021, the GBSN board is hopeful that we should be able to leverage our organizational resilience and build on higher engagement with the member network. Over the course of 2020, Dan and I had conducted a series of in-depth interviews with deans of member schools and CEOs of selected business organizations about their views on the post-covid world. There was unanimity that the Covid pandemic is a tipping point for the world. Education certainly is moving towards a new normal where many ways in which we have operated before have to be rethought and bold experimentation to innovate in education has to be the norm. We have a lot to learn from each other and the GBSN board would like to see GBSN play a key supportive role in helping its members craft a better future for their respective communities. The GBSN board also would like to see many of the new activities (such as student treks and global entrepreneur networks) that were proposed in 2019 but put on hold due to the pandemic to be brought back and implemented.

The GBSN community is very special and the GBSN board is grateful for your collective support and engagement. Let us all commit ourselves to working in a purposeful and impactful manner to shape an inclusive and sustainable future for all.


Soumitra Dutta is a Professor of Management at Cornell University and the Chair of the Board of Directors for GBSN. Previously he was the Founding Dean of the SC Johnson College of Business at Cornell and Chair of AACSB Intl. He is also the President and Co-Founder of the Portulans Institute.

Email: sd599@cornell.edu

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